Boil Water Notice Information

Boil Water Notice Information

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A Boil Water Notice is issued as a precaution or notification to protect consumers from drinking water that has been contaminated or has the potential for contamination because of a disruption or issue that occurred in a public water system. Please follow the guidelines below during a Boil Water Notice to keep you and your family safe.

Current Boil Water Notice Information

There is no current Boil Water Notice

Find your Water Service Provider

Kyle has several area water service providers including:

If you are unsure who your water service provider is, find your address on the City of Kyle Water CCN Map, or search your address on the City of Kyle & Jurisdiction Finder.

What should customers on a Boil Water Notice do?

Water for drinking or other human consumption should be boiled and cooled prior to use. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

Tips for boiling water:

  1. Fill a pot with water.
  2. Heat the water until bubbles come from the bottom of the pot to the top.
  3. Once the water reaches a rolling boil, let it boil for 2 minutes.
  4. Turn off the heat source and let the water cool
  5. Pour the water into a clean container with a cover for storage.

Preparing and cooking food:

  • Wash all fruits and vegetables with boiled water that has cooled or with bottled water.
  • Bring water to a rolling boil for 2 minutes before adding food to cook.
  • Use boiled water when preparing drinks, such as coffee, tea, and lemonade
  • Wash food preparation surfaces with boiled water.

Feeding babies and using formula:

  • Use ready-to-use baby formula, if possible.
  • Prepare powdered or concentrated baby formula with bottled water. Use boiled water if you do not have bottled water. Disinfect water for baby formula if you cannot boil your water.
  • Wash and sterilize bottles and nipples before use.
  • If you cannot sterilize bottles, try to use single-serve, ready-to-feed bottles.

Ice making:

  • Do not use ice from ice trays, ice dispensers, or ice makers.
  • Throw out all ice made with tap water.
  • Make new ice with boiled or bottled water.

Bathing and showering:

  • Be careful not to swallow any water when bathing or showering.
  • Use caution when bathing babies and young children. Consider giving them a sponge bath to reduce the chance of them swallowing water.

Washing Hands: 

  • During a boil water notice, you can use tap water and soap to wash hands. Be sure to scrub your hands with soap and water for at least 20 seconds and rinse well under running water.
  • If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol. 

Brushing teeth: Brush teeth with boiled or bottled water. Do not use untreated tap water.

Dishwashers: Household dishwashers generally are safe to use if the water reaches a final rinse temperature of at least 150 degrees or if the dishwasher has a sanitizing cycle.

Washing dishes by hand:

  • Wash and rinse the dishes as you normally would using hot water.
  • In a separate basin, add 1 teaspoon of unscented household liquid bleach for each gallon of warm water.
  • Soak the rinsed dishes in the water for at least one minute.
  • Let the dishes air dry completely.

Laundry: It is safe to do laundry as usual.

Pets: Pets can get some of the same diseases as people. It is a good idea to give them boiled water that has been cooled too.

Water filters: Boil tap water even if it is filtered. Most kitchen and other household water filters typically do not remove bacteria or viruses.

Frequently Asked Questions About What to Do After a Boil Water Notice

When it is no longer necessary to boil the water, the City of Kyle or your water service provider will notify you that the water is safe for consumption. You should flush household pipes, ice makers, water fountains, etc. prior to using for drinking or cooking. Flushing simply means letting the water run to ensure that there is fresh water flowing through your pipes. Follow the following guidelines for flushing:

  • Run all cold water faucets in your home for one minute
  • To flush automatic ice makers, make three batches of ice and discard
  • Run water softeners through a regeneration cycle

When I turn on the faucet, the water sputters. Why?

You have air in your lines. Turn on your tap slowly and run the water until the sputtering stops.

The water is discolored. What should I do?

Flush water pipes by running the water until it is clear.

Do not wash clothes if the water is discolored. Wait until the water runs clear at the tap. Wash a load of dark clothes first.

Why does my water have a strong smell?

The smell is probably chlorine. Often, water systems will increase chlorine levels to disinfect the pipes.

What should I do if my water pressure is low?

Check the faucet screens for trapped particles. Remove the screens and clean out any particles. Put the screens back on the faucet.

Do I need to clean out my faucets?

Yes. You should flush your faucets after the drinking water advisory.

Turn on the main water valve. Turn on the cold water tap at all faucets and run the water until you feel a change in temperature (i.e. the water gets noticeably colder). This may take several minutes. Begin with the faucet that is highest up in your home or building and then open the other faucets one at a time moving from the highest floor to the lowest.

Do I need to clean appliances?

Yes. Read the owner’s manual for directions to clean appliances such as water softeners and filter units.